Warrior Online Store Policy

Warrior Instruments is committed to providing our customers with a world-class online shopping experience. You can find information regarding Warrior Instruments.com policies and services below. If you would prefer to contact us directly, feel free to call toll-free (706) 891-3009 or email us at info@warriorinstruments.com, and we’ll be glad to help.

OUR GUARANTEE

We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price or exchange it with another product within 30 days of receipt. Depending on product availability, we can exchange or replace it with another item of equal value (excluding custom design instruments products).  Returns/exchanges of any WARRIOR CERTIFIED INSTRUMENT is allowed within 48 hours of receipt of the instrument. Shipping to and from the customer is solely at the customer’s expense for returned/exchanged items.

RETURNS & EXCHANGES

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO MAKE A RETURN?

A damaged or defective product may be returned and exchanged for the same or a like product.

All returned items must be in their original condition with no signs of wear, damage, dinging or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).

All returned items must be in their original condition with no signs of wear, damage, dinging or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.

RETURNS PROCEDURE

Note: All returns require a prior authorization from Warrior Instruments and a valid Return Authorization (RA) number. Items returned to Warrior Instruments without a valid RA number will be returned to you.

HOW DO I MAKE A RETURN?

  1. 1. Contact Consumer Relations at (706) 891-3009 or email us at info@warriorinstruments.com to obtain an RA number.

    1. a. If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
      b. If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.
  2. 2. When you receive your RA number, place the merchandise in its original packaging and apply a shipping label to the box, ensuring that the RA number is on the label.
  3. 3. Drop off the package at your preferred shipping location and email us a tracking number to info@warriorinstruments.com. Be sure to SUBJECT the email as RETURN TRACKING NUMBER.

Returns will be sent to:

Warrior Instruments
93 Direct Connection Drive
Rossville, GA 30741

Warrior Instruments will process refunds within 7–10 business days of receiving and processing the returned item(s). Credit may not appear on your statement until your next billing cycle. Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.

SHIPPING

On Warrior Instruments.com we offer FREE STANDARD SHIPPING for all apparel and specialty gifts. Although most online orders are processed and deliver within 3–9 business days, please allow up to two weeks for delivery.

STANDARD SHIPPING (FedEx) – Contiguous U.S., APO/FPO, PO Box
3–9 Business Days

STANDARD SHIPPING (FedEx) – Alaska and Hawaii
6–7 Business Days

BACK ORDERS

In an effort to better serve you, we are currently only taking orders for items that are in stock and ready to ship to your door.

How will you know if your item is in stock? It’s easy! If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.

HOW TO ORDER

Ordering online from Warrior Instruments online store is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order has shipped.

INTERNATIONAL ORDERS

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Warrior Instruments.com may also be purchased from local Warrior Instruments dealers in your country or region.

PRICING, PAYMENT & SALES TAX

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD, PAYPAL and AMERICAN EXPRESS credit cards for online purchases.

All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address.

Please note that we currently deliver orders within the United States only.

SECURITY

At Warrior Instruments, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Warrior Instruments is able to decode your information.

YOUR PRIVACY

At Warrior Instruments.com, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with Warrior Instruments, we collect your name, address, telephone number, payment information and email address. We use this information to fulfill your order and to communicate with you about your order. We do not store or retain your payment information once your transaction is completed.

Also, when you sign up for Warrior Instruments mailing list, that’s just what you get: direct information from Warrior Instruments.

Please note that we currently deliver orders within the United States only.

CONTACT US

Whether your question or concern is relative to your Warrior Instruments.com online order or technical support about any Warrior Instruments product, we’re here to help. Please call the Warrior Instruments Consumer Relations Department at (706) 891-3009 or email us at info@warriorinstruments.com.

Monday–Friday: 5:00 a.m. to 8:00 p.m. EST